Knowledge Base – Off Duty Blue
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Knowledge Base

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Knowledge Base

Just getting started, or need help with a feature?  View help articles, how-to videos, & more.

Ask a Question

Can’t find it in the Knowledge Base?  Browse answered questions and ask your own

Create a Ticket

Have a bug or issue to report?  Create a support ticket for our team and we’ll get it sorted out

Freequently Asked Questions?

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Can I upload a department roster to on-board officers?

You can, and to cut down on formatting issues and frustration, we’ll do it for you.  Send us your department roster and we’ll make sure it’s ready to go and onboard your officers whenever you’re ready.

What is the best way to get a hold of you?

We have a small dedicated crew that wears many hats, the best way to get in touch is by shooting us an email at support@offdutyblue.com, that way we’re all notified and someone can get back in touch as soon as possible.

How many admins can I add, and can they have different permissions.

You can add as many administrators as you’d like.  Primary admins can see and edit everything including the settings.  Non-primary admins can create & edit all details entered into the system unless they have specific clients assigned to them.  If clients are assigned, they can only see details associated with those cleints.

How do payments work?

You can accept digital payments on any or all details with the click of a button.  Clients can pay by bank transfer or credit card and officers are paid by direct deposit a few days later.  We guarantee the transaction, and handle all the tax reporting.  Most importantly, officers are covered under our professional and general liability insurance whenever they’re being paid through the application.  

Create a ticket with your questions or a description of the issue you’re having and someone will be in touch as soon as possible to help you out

Check out our support forum to view questions and solutions from other users and submit your own to start a conversation

Feature Roadmap

See what new and exciting features are on the horizon

  • Stripe Integration (Spring 20')

    Upgrading to Stripe, the premier marketplace payment service in order to provide even more payment flexibility and to offer an instant payment option for officers.

  • Multi-Level Events (Summer 20')

    Advanced detail management capabilities to manage multiple positions and shifts within a single event or series of events.

  • Document Management (Summer 20')

    Attach and manage event related documents to make sure everyone has cloud-access to important information.

  • Officer App (Fall 20')

    2019-01-10 12:00

    Native Apple and Android app will improve the notification process ,enable location based reminders and streamline timekeeping.